I do have an NBN landline so thanks for the heads up on the need for an Optus supplied modem. Thanks so much! Spectrum sagemcom firmware update Thanks in advance!Īll forum topics Previous Next. View your usage, get billing support and much more with the My Optus app, download it here. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Provided you remain connected to the new Optus broadband plan for 36 months, you will not be charged for the modem. You could download a free 'wifi analyser' app for your phone which will show you signal strengths of the various 2. There is also a new modem that includes a 4G Backup. If there is no firmware update or an update doesn't fix the issue message Optus Support via the My Optus App and they can send out a replacement. Reading the ongoing issues that other users have with this device, does anyone have a solution or should I just ditch it and replace it with a new one. Obviously I don't want to have to keep doing this. I have done a re-set on the modem but the only thing that regularly works is turning it off and on then magically I can connect again. For some reason after a few hours or a day I can't connect to the 2.